Terms and Conditions

Terms & Conditions for La Puesta Sayulita


Guarantee Policy

A valid credit card is required to secure the reservation. The card may be pre-authorized or charged for a specified amount.

Deposit Policy

A deposit of 50% of the total reservation cost is required at the time of booking. The remaining 50% of the reservation is due 60 days prior to your scheduled arrival date. If your reservation is within 60 days, the full payment is due at the time of booking. Payment can be made via credit card or wire transfer. We accept Visa, Mastercard, American Express, and Discover. Note that credit card payments are subject to a 3% processing fee. If we do not receive the remaining balance of your reservation cost by the due date, we reserve the right to cancel your reservation.

Cancellation Policy

  • Cancellation before 60 days of arrival: If you cancel before 60 days of arrival refunds are subjects to a $100 USD cancellation penalty, in addition to a processing fee (percentage may vary depending on the payment method).
  • Cancellation within 60 days of arrival: If guests cancel their reservation within 60 days of the scheduled arrival date, the full payment of the stay is required.
  • No-shows: If a guest does not arrive for their scheduled reservation and does not cancel according to the cancellation policy outlined above, the guest will be charged the full amount of the reservation and will not be eligible for a refund.

Check-In and Check-Out Policies

Check-In Policy:

  • Check-in time is 3:00 PM local time.
  • Guests must present a valid photo ID and a credit card that matches the name on the reservation at the time of check-in.
  • A security deposit of $20,000 MXN will be held on the credit card provided at check-in for incidentals for the entire stay. This amount will be released upon check-out if no incidental charges have been incurred.
  • Early check-in is subject to availability and can be requested at the time of booking or by contacting our front desk staff in advance. A fee of $50 USD will apply for early check-in before 13:00 PM local time. If you wish to check in before 9:00 AM local time, an additional night's stay will be charged to your account. If your room is not available for early check-in, we will be happy to hold your luggage until your room is ready.

Check-Out Policy:

  • Check-out time is 11:00 AM local time.
  • Late check-out may be available upon request and subject to availability. Additional fees may apply.
  • Any outstanding balance on the guest's account must be settled before check-out.
  • Late check-out is subject to availability and can be requested at the time of booking or by contacting our front desk staff in advance. A fee of $50-100 USD will apply for late check-out up to 2:00 PM local time. If you wish to check out after 2:00 PM local time, an additional night's stay will be charged to your account. If the room is not available for late check-out, we will be happy to hold your luggage until your departure.

Payment Policy

To confirm your reservation, we require a deposit of 50% of the total reservation cost at the time of booking. The remaining 50% of the reservation cost is due 60 days prior to your scheduled arrival date. If your reservation is within 60 days, the full payment is due at the time of booking. Payment can be made via credit card or wire transfer. We accept Visa, Mastercard, American Express, and Discover. Please note that credit card payments are subject to a 3% processing fee. If we do not receive the remaining balance of your reservation cost by the due date, we reserve the right to cancel your reservation and retain the deposit as a cancellation fee. If you need to cancel your reservation, please refer to our cancellation policy for information regarding refunds.

Modification Policy

  • Modification before 60 days of arrival: Guests may modify their reservation before 60 days of arrival with no additional charges, subject to availability.
  • Modification within 60 days of arrival (if fully paid): Changes made within 60 days of the scheduled arrival date may incur additional charges based on availability and any rate differences. If the reservation is already fully paid, no refunds can be processed. Isf guests choose to shorten their stay prior to check-in, no refunds or credits will be issued for the removed nights.
  • No-shows: If a guest does not arrive for their scheduled reservation and fails to modify or cancel according to the policy outlined above, the guest will be responsible for the full amount of the reservation and will not be eligible for a refund.

Smoking Policy

  • No smoking: Smoking is strictly prohibited in all areas of our hotel, including guest rooms, balconies, patios, and all common areas such as hallways, elevators, and lobbies.
  • Smoke-free hotel: Our hotel is a smoke-free environment. Smoking includes any form of tobacco, electronic cigarettes, vape pens, or any other smoking-related devices. Smoking marijuana or any other drugs is also strictly prohibited.
  • Designated smoking areas: For guests who wish to smoke, we have designated outdoor smoking areas located in specific locations. Please ask our front desk staff for the location of these designated areas.
  • Fees: If evidence of smoking is found in a guest room or in any other non-smoking areas of the hotel, a minimum cleaning fee of $5,000 MXN will be charged to the guest's account to cover the cost of cleaning and deodorizing the room.
  • Fire safety: Smoking in the hotel is a violation of fire safety regulations and is strictly prohibited. Smoke detectors are installed in all guest rooms and common areas. Smoking in the hotel can result in the activation of fire alarms, which can cause disruptions and evacuation of the hotel.

Pet Policy

Pets are strictly prohibited on our premises, including dogs. This prohibition applies to all areas of our hotel, including guest rooms, common areas, and outdoor spaces. Service animals are exempt from this policy and are permitted in accordance with applicable law. Any guest found to be in violation of this policy may be asked to leave the hotel immediately without refund and may be subject to additional charges or penalties.

Noise Policy

  • Quiet hours: We kindly request that guests observe quiet hours between 10:00 PM and 7:00 AM. During this time, please keep noise levels to a minimum to ensure that all guests can enjoy a peaceful night's rest.
  • No parties or gatherings: To maintain a peaceful environment for all guests, parties and gatherings are not permitted in guest rooms or common areas. If you wish to host an event, please inquire about our meeting and event spaces.
  • Music and television: Please be mindful of the volume of your music or television, particularly during quiet hours.
  • Public spaces: Please be considerate of other guests when using common areas such as the lobby, hallways, and elevators. Loud conversations or activities should be avoided in these spaces.
  • Complaints: If you experience excessive noise from another guest, please contact our front desk staff immediately so that we may address the issue and ensure that all guests are able to enjoy a peaceful stay.

Thank you for choosing La Puesta Sayulita. We look forward to welcoming you soon. For any questions or concerns, please contact our front desk staff at info@lapuestasayulita.com.